Tech Support

Trouble with your LAUSD's Single Sign-On (SSO)? Reset your password by clicking here. Please make sure you have your PIN number ready.


Use this printable PDF guide for instructions on how to reset your password via the link above.


*If you are unable to reset your password call the ITD Helpdesk at 213-241-5200.


Activate your LAUSD email account here.

Contact the IT HelpDesk for any other issues.



Testing/Secure Browser

The CAASPP Portal Web site provides a secure browser for administering tests that must be installed on each computer or tablet that will be used for student testing.


Please visit the website,, which provides an overview of which operating systems are supported and which secure browser to download. Once on the site, scroll down and look for your operating system on the left column, download file and install.


Cyber Safety

All uses of the Los Angeles Unified School District (LAUSD) computer and network systems by students, employees, contractors, and others are subject to the LAUSD’s Responsible Use Policy (RUP); please review.


General Tips

  • Set secure passwords and don't share them with anyone.

  • Keep your operating system, browsers, antivirus, and other critical software up to date!

  • Always be suspicious of an email message that doesn't "feel" right.

  • Do not provide account or personal information to an untrusted source.

  • Pay attention to the URLs of websites you visit. Malicious websites sometimes use a variation in common spelling or a different domain (for example, .com instead of .net) to deceive unsuspecting computer users.



Email Safety

LAUSD Antivirus Tools

Web Certificates 


HelpDesk Live Chat (7:30 a.m. - 3:45 p.m. on days when schools are in session.)

LAUSD Guest Wireless Network (For individual/group visitors)

MiSiS System Status

MS Office 365 (SSO required)

Responsible Use Policy (RUP)